Stellar Support
for Ecommerce

Scale your support with Kommunicate's AI-powered customer service automation for ecommerce that works across voice, email, chat, and messaging platforms.

Book a Demo
Hero image banner for Ecommerce industry page of Kommunicate.

Trusted by 500+ global customers

Logo of Rakuten, an ecommerce platfrom. Rakuten leverages Kommunicate's AI to automate internal queries with the organization.Logo of Amgen, an American pharmaceutical company. Amgen uses Kommunicate AI to assist its patients with medication administration and dosage queries. Logo of Bridgestone, a manufacturing company. Bridgestone uses Kommunicate AI to help its customers with support queries. Logo of Bluestar, a manufacturing company based in India. Bluestar uses Kommunicate AI to help its internal team automated internal queries.

The Most Flexible AI Customer Service Platform for Ecommerce

Automate Repeated Queries with AI

Train Kommunicate AI using your help center articles, FAQs, and documents to deliver real-time assistance

Icon of a tick mark to illustrate that Kommunicate has the capabilities of all the items it has been used upon
Automate order tracking, returns, and exchanges
Icon of a tick mark to illustrate that Kommunicate has the capabilities of all the items it has been used upon
Provide assitance on account management and shipping updates
Icon of a tick mark to illustrate that Kommunicate has the capabilities of all the items it has been used upon
Deliver real-time product assistance and sizing help
A product page showing a 3D Knit Crew Neck Sweater in light gray. The image shows a model wearing the sweater in profile view. Below the main product image are chat messages: Dave Smithers asks if the sweater is available in XL, and a Support Bot responds that it's available in XL in Beige color. Above the chat, there's another message from Josh Green stating 'I want to return this item.' The product details indicate it's for height 6'1"/185cm and size XL. Share and like buttons appear at the bottom of the image. A '1/5' indicator suggests this is the first of five product images.
An image showing that Kommunicate can integrate with platforms like Zendesk, Salesforce, and any email ticketing platform to pull in real-time information for personalization. Kommunicate can also fetch information from all the conversations happening in these platforms to find out areas of improvement in the support operation. The image displays a central Kommunicate logo in purple with nine surrounding integration icons including Facebook Messenger, Instagram, WhatsApp, WordPress, Viber, Zendesk, a support icon, Salesforce, and HubSpot, all arranged in diamond shapes with dark navy backgrounds.

Personalization at Scale

Effortlessly connect your existing tools with Kommunicate to deliver hyper personalized experiences for your customers

Icon of a tick mark to illustrate that Kommunicate has the capabilities of all the items it has been used upon
Connect your CRM and ticketing tool
Icon of a tick mark to illustrate that Kommunicate has the capabilities of all the items it has been used upon
Provide real-time information with APIs
Icon of a tick mark to illustrate that Kommunicate has the capabilities of all the items it has been used upon
100+ languages for your global customers

Instant Support Powered by AI

Provide 24/7 assistance to your customers in any language, any channel - with latest AI models

Icon of a tick mark to illustrate that Kommunicate has the capabilities of all the items it has been used upon
Improve First Response Time by 90%
Icon of a tick mark to illustrate that Kommunicate has the capabilities of all the items it has been used upon
State-of-the -art LLMs  for custom training
Icon of a tick mark to illustrate that Kommunicate has the capabilities of all the items it has been used upon
Set guardrails for accuracy with custom prompts and training
A customer support interface showing an email exchange about a broken coffee machine. The user Manab Boruah sent a message with the subject 'Broken coffee m..' stating 'The coffee machine is not working.' Below is an AI Response from Coffee Blaze Support beginning with 'Dear Manab, We are sorry to hear that you are experiencing difficulties. Could you please try resetting the machine? Kindly follow the steps below:' The interface has a navigation header showing '9:41' and 'Coffee' with a back arrow. On the right side are product images including a coffee maker, what appears to be a pour-over coffee maker (labeled 'ver'), an espresso machine (labeled 'so'), and coffee accessories (labeled 'Others').
Alt text: "A customer service chat interface showing a conversation about a polo shirt order. On the left is product information for a 'Dry Pique Short Sleeve Polo Shirt' in dark green, size Men XL, with SKU #200019081096 and purchase date 02/08/2024. The chat shows an interaction between the customer Stephan and an AI assistant named Luca, who transfers the conversation to a human agent named Adam when the customer requests to change payment from cash on delivery to EMI. The interface includes buttons for 'FAQ' and 'Talk to Human'. The header shows Luca's avatar, which appears as a cartoon octopus character wearing glasses.

Swift Human Handoff

Resolve L1 queries with Kommunicate AI so that your agents can work on complex queries that require human understanding and empathy

Icon of a tick mark to illustrate that Kommunicate has the capabilities of all the items it has been used upon
Route queries based on teams and tags
Icon of a tick mark to illustrate that Kommunicate has the capabilities of all the items it has been used upon
Track agent performance with inbuilt CSAT
Icon of a tick mark to illustrate that Kommunicate has the capabilities of all the items it has been used upon
Improve Resolution Time by 80%

AI-Powered Customer Service Platform Made for Ecommerce

Kommunicate brings all your customer queries from across email, chat, and messaging platforms under one platform. Leverage state-of-the-art AI models to resolve repeated queries with accuracy and scalability.

Book a Demo

90% Reduction in Average Resolution Time

50% Decrease in Cost Per Resolution

70% Increase in Customer Retention Rate

40% Increase in CSAT

AI Superpowers For Your Agents

Image showing AI features like auto-language translations and AI Summarization by Kommunicate. Support agents move faster and get more things done with these AI features by Kommunicate.

AI Suggestions

Our AI offers real-time recommendations to help your team provide precise and accurate resolutions

Language Translations

Translate and reply in any language with Kommunicate's dynamic language translator, without the need for any external tools.

AI Summary

Instantly get summarization of long email threads or chat conversations with just a click so your agents can focus on providing quick resolution

AI Insights

Find out what's working and what's not with AI Insights by asking any question about all the conversations happening across different platforms.

Book a Demo

See What Our Customers
Have to Say

Logo for Lula, a South African ride sharing app. Lula uses Kommunicate's AI automation for customer service and improved its CSAT score by 40%.
"We automated 90% of repeated incoming queries with Kommunicate
90%
Queries Automated
Read Case Study
Carlos De Lieto Vollaro
Customer Experience Manager
"After we started using the Kommunicate AI, our team saved more than 2,000 hours every month, which we were spent on repeated tasks"
2,000
Agent Hours Saved
Read Case Study
Srinivas Reddy
Co-founder & CTO
"With Kommunicate we were able to reduce 25% of the workload from our customer support agents."
25%
Reduced Workload
Read Case Study
Ryan Tapfumanneyi
Senior Software Engineer
"We uplifted our CSAT Score by 40% using Kommunicate's AI automation."
40%
Increase in CSAT
Read Case Study
Mushra Hartley
Head of Operations

Effortlessly Integrate Your
Ecommerce Stack

A diagram showing integration capabilities with Kommunicate, represented by a central purple square with a chat bubble icon. Surrounding it are nine diamond-shaped icons for different platforms: Facebook Messenger, Instagram, WhatsApp, WordPress, Viber, Zendesk, headphones/support icon, Salesforce, and HubSpot. All icons are set against dark navy backgrounds except for the central Kommunicate icon.
All Integrations

Resolve Queries Accurately and Effortless Across All Channels

Kommunicate offers smarter resolutions that build lasting relationships and elevate your service. Ready to transform your customer support?

Book a Demo
*Subscribe to our newsletter
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Product
AI Email TicketingAI Chatbot BuilderGenerative AI ChatbotFAQ ChatbotLive Chat
Dialogflow IntegrationAmazon Lex IntegratonIBM Watson IntegrationChatbot Features
Industries
Healthare AI ChatbotEcommerce AI ChatbotEducaton AI ChatbotBanking AI Chatbot
Gaming AI ChatbotTravel AI Chatbot
Integrations
Whatsapp Chatbot IntegrationZendesk Chatbot IntegrationWordpress Chatbot IntegrationAndroid Chatbot SDKiOS Chatbot SDK
Facebook Chatbot IntegrationInstagram Chatbot Integration
All Other Integrations
RESOURCES
Chatbot TemplatesCase StudiesWhitepapersAI Customer Service Guide
Chatbot GuideVideosKnowledge HubComparisons
ROI CalculatorBlogsGlossary
Company
About UsPricingMediaContact UsHelp CenterAPI Status
© Kommunicate 2025