Salesforce

Integrate Salesforce with Kommunicate for Smarter Support

Boost your customer support by integrating Salesforce with Kommunicate. Automate conversations, sync CRM data in real time, and deliver exceptional support through AI-powered chatbots and live chat—all within your Salesforce ecosystem.

Why Integrate Kommunicate with Salesforce?

Pairing Salesforce with Kommunicate isn't just about adding a chatbot—it's about transforming how your team engages with leads and customers. Here’s how the integration can elevate your operations:

  • Real-Time Data Sync
    Automatically pull and update contact, lead, and opportunity data from Salesforce during live and bot conversations.
  • AI Chatbot Support
    Use AI-powered chatbots (like ChatGPT) to automate FAQs, qualify leads, and route conversations—without needing human intervention every time.
  • Unified Customer View
    Give your agents the full picture. Access CRM details and chat history in a single interface to personalize every interaction.
  • Boost Sales and Support Collaboration
    Enable smoother hand-offs and shared visibility across teams by syncing important conversation outcomes into Salesforce.

This integration gives you the flexibility to reduce manual work, improve response times, and drive better outcomes for your team and customers.

Top Use Cases of Integrating Salesforce with Kommunicate

The Salesforce-Kommuncate integration is built to serve across departments:

  • Automate Customer Support
    Resolve customer inquiries faster with a chatbot powered by your enterprise knowledge base.
  • Improve Lead Qualification
    Analyze conversations in real time to identify high-value leads and route them to your sales team.
  • Boost Team Efficiency
    Automate routines and enable service reps to focus on high-impact problems instead of repeating the same answers.
  • Analyze Customer Interaction Data
    Gain actionable insight into customer preferences and pain points directly within Salesforce.

It’s the perfect bridge between conversational support and CRM-based selling.

What’s Included in this Salesforce Integration

You get full access to the tools that make customer support and sales operations seamless:

  • AI-powered chatbot & live chat
  • Real-time Salesforce sync
  • Field mapping for leads, contacts & tickets
  • Pre-built bot workflows for support and lead generation
  • Mobile & web SDK compatibility
  • Salesforce Lightning support
  • Custom triggers and automated actions

Start Streamlining Salesforce with Kommunicate

Create a powerful, automated, and customer-centric support experience by integrating your Salesforce platform with Kommunicate’s AI-powered chatbots.

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Easy-to-Use AI-Powered Support Automation

In Built Native Integration

Kommunicate features native integration, eliminating the need for any manual coding or installation. You can seamlessly add Kommunicate AI to your existing workflow—even without any coding expertise.

Team collaborating and smiling while working on a laptop in a modern office setting.

24/7 Support

Kommunicate offers round-the-clock support in over 100 languages, ensuring that whenever you face challenges or require a custom integration, our dedicated team is always available to assist you—no matter the time.

Latest AI Models for Accuracy

Kommunicate utilizes cutting-edge AI models from OpenAI, Google Gemini, and Anthropic, allowing you to choose the perfect fit for your specific needs. Plus, our system automatically adapts to your content, eliminating the need for manual training.

One Stop Solution for Support

Kommunicate is an incredibly user-friendly support automation solution that consolidates conversations from phone, email, chat, and social media into a single platform. Businesses can effortlessly automate support across all these channels without any hassle.

AI Superpowers For Your Support Agents

Image showing AI features like auto-language translations and AI Summarization by Kommunicate. Support agents move faster and get more things done with these AI features by Kommunicate.

AI Suggestions

Real-time AI recommendations to help your team provide precise and accurate resolutions

Language Translations

Translate and reply in any language with Kommunicate's dynamic language translator, without the need for any external tools.

AI Summary

Instantly get summarization of long email threads or chat conversations with just a click so your agents can focus on providing quick resolution

AI Insights

Find out what's working and what's not with AI Insights by asking any question about all the conversations happening across different platforms.

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See What Our Customers
Have to Say

Logo for Lula, a South African ride sharing app. Lula uses Kommunicate's AI automation for customer service and improved its CSAT score by 40%.

"We automated 90% of repeated incoming queries with Kommunicate

90%
Queries Automated
Read Case Study
Headshot of Carlos De Lieto Vollaro, Customer Experience Manager at Conte.it

"After we started using the Kommunicate AI, our team saved more than 2,000 hours every month, which we were spent on repeated tasks"

2,000
Agent Hours Saved
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Headshot of Srinivas Reddy, Co-founder & CTO of TaxBuddy

"With Kommunicate we were able to reduce 25% of the workload from our customer support agents."

25%
Reduced Workload
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Headshot of Ryan Tapfumanney, Senior Software Engineer at Telone

"We uplifted our CSAT Score by 40% using Kommunicate's AI automation."

40%
Increase in CSAT
Read Case Study
Headshot of Mushra Hartley, Head of Operations at Lula