Tools & Integrations

So familiar and intuitive that you can start helping customers in 15 minutes and become power users in just a day.

All integration

AI Superpowers For Your Agents

Image showing AI features like auto-language translations and AI Summarization by Kommunicate. Support agents move faster and get more things done with these AI features by Kommunicate.

AI Suggestions

Our AI offers real-time recommendations to help your team provide precise and accurate resolutions

Language Translations

Translate and reply in any language with Kommunicate's dynamic language translator, without the need for any external tools.

AI Summary

Instantly get summarization of long email threads or chat conversations with just a click so your agents can focus on providing quick resolution

AI Insights

Find out what's working and what's not with AI Insights by asking any question about all the conversations happening across different platforms.

See What Our Customers
Have to Say

Logo for Lula, a South African ride sharing app. Lula uses Kommunicate's AI automation for customer service and improved its CSAT score by 40%.

"We automated 90% of repeated incoming queries with Kommunicate

90%
Queries Automated
Read Case Study
Headshot of Carlos De Lieto Vollaro, Customer Experience Manager at Conte.it

"After we started using the Kommunicate AI, our team saved more than 2,000 hours every month, which we were spent on repeated tasks"

2,000
Agent Hours Saved
Read Case Study
Headshot of Srinivas Reddy, Co-founder & CTO of TaxBuddy

"With Kommunicate we were able to reduce 25% of the workload from our customer support agents."

25%
Reduced Workload
Read Case Study
Headshot of Ryan Tapfumanney, Senior Software Engineer at Telone

"We uplifted our CSAT Score by 40% using Kommunicate's AI automation."

40%
Increase in CSAT
Read Case Study
Headshot of Mushra Hartley, Head of Operations at Lula

Frequently Asked Questions

What is an ecommerce chatbot?

An eCommerce chatbot is an AI-powered virtual assistant that helps automate customer support, guide users through the shopping process, and improve engagement on online stores.

How can a chatbot help my eCommerce business?

A chatbot can handle repetitive queries, assist in product recommendations, reduce cart abandonment, and provide 24/7 support—freeing up your human agents for complex tasks.

Can the chatbot integrate with my eCommerce platform?

Yes, our chatbot integrates with popular eCommerce platforms like Shopify, WooCommerce, Magento, BigCommerce, and more.

Can I train the eCommerce chatbot to answer specific product-related questions?

Yes, you can easily train the eCommerce chatbot using your product catalog, FAQs, and order-related data to ensure personalized responses.

Does the chatbot for eCommerce support human handover?

Yes, when complex queries arise, the chatbot can transfer the conversation to a live agent instantly.

How long does it take to set up the eCommerce chatbot?

Most businesses can set up and go live with the eCommerce chatbot in just a few minutes with no coding required.